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Frequently Asked Questions

Frequently Asked Questions

Find clear answers to common questions about our POS display manufacturing and fabrication services, as well as how we work with clients from the first concept and design stages through to production and final delivery. Whether you are exploring a new display idea or planning a full rollout, this page will help you understand our process, capabilities, and how we support your project at every stage.


  • About

  • Point of Sale Displays

  • Fabrication

  • Design & Development

  • Furniture Manufacturing

  • Orders, Lead Times & Delivery

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Privacy Policy

Table of Contents

    Privacy Policy

    Effective date: 18/11/2025

    J&CR Wood ("us", "we", or "our") operates the https://www.jandcrwood.co.uk/ website (the "Service").

    This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

    We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.jandcrwood.co.uk/

    Definitions

    • Service

    Service is the https://www.jandcrwood.co.uk/ website operated by J&CR Wood

    • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

    • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

    • Cookies

    Cookies are small pieces of data stored on your device (computer or mobile device).

    • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

    • Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

    • Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

    Information Collection And Use

    We collect several different types of information for various purposes to provide and improve our Service to you.

    Types of Data Collected

    Personal Data

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Cookies and Usage Data

    We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

    Usage Data

    We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    Tracking Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    • Session Cookies. We use Session Cookies to operate our Service.
    • Preference Cookies. We use Preference Cookies to remember your preferences
      and various settings.
    • Security Cookies. We use Security Cookies for security purposes.

    Use of Data

    J&CR Wood uses the collected data for various purposes:

    • To provide and maintain our Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer support
    • To gather analysis or valuable information so that we can improve our Service
    • To monitor the usage of our Service
    • To detect, prevent and address technical issues
    • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

    Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

    If you are from the European Economic Area (EEA), J&CR Wood legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

    J&CR Wood may process your Personal Data because:

    • We need to perform a contract with you
    • You have given us permission to do so
    • The processing is in our legitimate interests and it's not overridden by your rights
    • To comply with the law

    Retention of Data

    J&CR Wood will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    J&CR Wood will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

    Transfer Of Data

    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    J&CR Wood will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

    Disclosure Of Data

    Disclosure for Law Enforcement

    Under certain circumstances, J&CR Wood may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

    Legal Requirements

    J&CR Wood may disclose your Personal Data in the good faith belief that such action is necessary to:

    • To comply with a legal obligation
    • To protect and defend the rights or property of J&CR Wood
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability

    Security Of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    Your Data Protection Rights Under General Data Protection Regulation (GDPR)

    If you are a resident of the European Economic Area (EEA), you have certain data protection rights. J&CR Wood aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

    If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

    In certain circumstances, you have the following data protection rights:

    • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
    • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
    • The right to object. You have the right to object to our processing of your Personal Data.
    • The right of restriction. You have the right to request that we restrict the processing of your personal information.
    • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
    • The right to withdraw consent. You also have the right to withdraw your consent at any time where J&CR Wood relied on your consent to process your personal information.


    Please note that we may ask you to verify your identity before responding to such requests.

    You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

    Service Providers

    We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Analytics

    We may use third-party Service Providers to monitor and analyze the use of our Service.

    • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy &amp; Terms web page: <http://www.google.com/intl/en/policies/privacy/>

    Links To Other Sites

    Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Children's Privacy

    Our Service does not address anyone under the age of 18 ("Children").

    We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    Changes To This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    • By phone number: 01482 345067

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    Cookie Policy

    Table of Contents

      Cookie Policy

      Last updated: 18/11/2025

      J&CR Wood ("us", "we", or "our") uses cookies on the https://www.jandcrwood.co.uk/ website (the "Service"). By using the Service, you consent to the use of cookies.

      Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

      What are cookies

      Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

      Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

      How J&CR Wood uses cookies 

      When you use and access the Service, we may place a number of cookies files in your web browser.

      We use cookies for the following purposes:

      • To enable certain functions of the Service
      • To provide analytics

      We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

      • Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user's language preference on the Service.
      • Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them. 

      Third-party cookies

      In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

      What are your choices regarding cookies 

      If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

      Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

      Where can you find more information about cookies 

      You can learn more about cookies and the following third-party websites:

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      Sustainability

      Our Commitment to Sustainable Manufacturing

      We focus on practical steps that help reduce environmental impact while maintaining the quality and reliability our clients expect.

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      How We Approach Sustainability.


      Looking upward through tall forest trees with green leafy canopies converging towards a bright sky

      Sustainability is an important part of how we manufacture. We focus on reducing waste, using materials responsibly and improving efficiency across our processes while maintaining the high standards of quality our clients expect.

      • Responsible Use of Materials

        We carefully plan projects and manufacturing processes to ensure materials are used efficiently, helping to minimise unnecessary waste.

      • Efficient Manufacturing Processes

        Our team continually looks for ways to improve production efficiency, reducing waste and making the most of the resources we use.

      • Durable, Long-Lasting Products

        By manufacturing high-quality, durable products, we help extend product lifecycles and reduce the need for frequent replacement.

      Sustainability in Practice.


      • Responsible Supply Partner

        Partner with a supplier committed to responsible manufacturing and improving environmental performance.

      • Supporting Sustainable Brands

        Work with a manufacturer whose processes support the sustainability goals of modern brands and retailers.

      • Future-Focused Manufacturing

        We continually review and improve our processes to support more responsible manufacturing over time.

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      Frequently Asked Questions.


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      • How do you approach sustainability in your manufacturing?

        We focus on practical steps that help reduce environmental impact across our manufacturing processes. This includes improving efficiency, reducing unnecessary waste and using materials responsibly while maintaining the quality our clients expect.

      • Do you consider sustainability when designing products?

        Yes, sustainability is considered during the design and development stage. By designing products that are practical to manufacture and durable in use, we help reduce material waste and extend product lifecycles.

      • Why is sustainability important in manufacturing?

        Sustainable manufacturing helps reduce environmental impact while ensuring resources are used responsibly. It also supports long-term efficiency and helps businesses meet increasing expectations around responsible production.

      • Do sustainable manufacturing practices affect product quality?

        No. Our focus is on improving efficiency and reducing waste without compromising quality. Products are still manufactured to the same high standards our clients expect.

      • How does working with a responsible manufacturer benefit clients?

        Working with a responsible manufacturing partner helps support your own sustainability commitments while ensuring products are produced with care and efficiency.

      • Are you continually improving your sustainability practices?

        Yes. We regularly review how we manufacture and look for opportunities to improve efficiency and reduce environmental impact wherever possible.

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      Furniture

      Our Furniture Fabrication Services.

      Purpose-built furniture for caravans, schools, and laboratories - crafted to fit the space and last the distance.

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      Why Choose J&CR for Bespoke Furniture?


      • Built for the Environment

        Every piece is designed around where it will live - whether that's a laboratory, classroom, or caravan interior.

      • Fully Bespoke, Every Time

        No off-the-shelf compromises. Dimensions, materials, and finishes are specified entirely around your requirements.

      • Durable by Design

        Our furniture is built to withstand heavy daily use, meeting the practical demands of commercial and specialist settings.

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      Frequently Asked Questions.


      Gardena branded retail display stand featuring gardening gloves, secateurs, scissors and loppers in a garden centre shop
      • What types of bespoke furniture do you produce?

        We specialise in furniture for caravans, schools, and laboratories - each built to the specific functional and regulatory demands of that environment.

      • Can you work from our own designs or drawings?

        Yes. We're happy to work from your existing plans, or our team can develop a design from your brief and spatial requirements.

      • What materials do you use?

        Material selection depends on the application - we use a range of timbers, laminates, and metals chosen for durability, finish, and compliance with any relevant standards.

      • Do you cater for one-off commissions as well as larger orders?

        Absolutely. We work on everything from single bespoke pieces through to full fit-outs across multiple units or rooms.

      • Can you accommodate unusual dimensions or layouts?

        That's exactly what bespoke means to us. Awkward spaces, non-standard dimensions, and complex layouts are all handled as standard.

      • How do I get started with a furniture project?

        Get in touch with your brief - a description of the space, intended use, and any drawings or measurements - and we'll take it from there.

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